Agent Edition
Key Features
- Queues management
- Agent status
- Real time statistics
- Quality of Service
- Instant text messaging
- Outlook integration
- Dynamic Agent login
- CRM integration
- Alerts / Threshold
- Browser integration
- SoftPhone client
- Agent assistance
Key Benefits
- Minimize costs of your of your Call Center operations with gloCOM. Now less agents can manage more work – quality work!
- Minimize overloading chances of all your Agents. gloCOM is capable to manage huge amount of calls and distribute workload equaly.
- Minimize idle states by optimizing workload. gloCOM gives you a way to control your agents states and keep them in the game.
- Maximize quality of service your agents are able to provide. gloCOM gives the edge that agent needs to perform on a top level.
- Maximize productivity of your entire staff thanks to a most complete set of features implemented in a most comprehensive way.
- Maximize profit your Call Center generates without making significant investments or increasing a number of agents.
- Organize connections in gloCOM interface, make calls with a single click, monitor other agents status and much more.
- Organize data straight from gloCOM interface through CRM integration, notes and other relavant tools.
- Organize work to the deatails including incoming calls, queues, agent tasks, brakes, etc. with gloCOM Agent and Supervisor.
General info
- gloCOM offers unmatched communication capabilities for your entire company. Our Office Edition provides core Unified Communications, while retaining the familiar office phone system usability.
- gloCOM is offered in Office, Business and Call Center editions.
- gloCOM is available for Windows, Mac, and Linux.
Available Versions: Office, Business, Agent, Supervisor
Compare features between versions here