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Unified Comms Mode |
PBX Accounts |
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Lines |
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No Limit |
No Limit |
No Limit |
SoftPhone |
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Mobile phone number |
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Office phone |
Any phone |
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Office Phone Control |
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Answer a call |
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Hangup / Reject the call |
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Switch between calls |
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Transfer a call |
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Hold / Resume call |
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Redial |
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Click to dial |
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Mute |
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Speakerphone |
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Unified Comms Features |
File sharing |
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Drag and Drop |
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Unlimited IM Chat |
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Department Group Messaging |
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Presence |
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MS Outlook |
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MS Exchange |
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Apple Address Book |
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Google Contacts |
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Switch Phone |
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Browser Integration |
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E-mail client Integration |
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Optional CRM integration |
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iTunes integration (OS X) |
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IP Cameras Alarm/Survilance |
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Personal Message |
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Avatar |
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Standard Comms Features |
Voice Calling |
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Video Calling |
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Voicemail |
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Faxing |
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PBXware Directory |
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Conferencing Features |
Dynamic Conferencing |
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Static Conferencing |
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Standard Application Features |
Notifications |
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Multilingual support |
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OSC – Online Self Care |
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Color schemes |
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Different view modes |
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Quick Configuration |
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Multi-Tenant compatible |
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Automatic updates |
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Platforms |
Microsoft Windows |
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Apple OS X |
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Ubuntu Linux |
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Call Centre Features |
Queues |
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Supervisor panel |
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Real time Call Monitoring |
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Agent status and efficency |
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Wallboard facility |
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Agent operations |
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