Comparison

Office

Business

Agent

Supervisor

Unified Comms Mode
PBX Accounts
Lines 1 No Limit No Limit No Limit
SoftPhone
Mobile phone number
Office phone
Any phone
Office Phone Control
Answer a call
Hangup / Reject the call
Switch between calls
Transfer a call
Hold / Resume call
Redial
Click to dial
Mute
Speakerphone
Unified Comms Features
File sharing
Drag and Drop
Unlimited IM Chat
Department Group Messaging
Presence
MS Outlook
MS Exchange
Apple Address Book
Google Contacts
Switch Phone
Browser Integration
E-mail client Integration
Optional CRM integration
iTunes integration (OS X)
IP Cameras Alarm/Survilance
Personal Message
Avatar
Standard Comms Features
Voice Calling
Video Calling
Voicemail
Faxing
PBXware Directory
Conferencing Features
Dynamic Conferencing
Static Conferencing
Standard Application Features
Notifications
Multilingual support
OSC – Online Self Care
Color schemes
Different view modes
Quick Configuration
Multi-Tenant compatible
Automatic updates
Platforms
Microsoft Windows
Apple OS X
Ubuntu Linux
Call Centre Features
Queues
Supervisor panel
Real time Call Monitoring
Agent status and efficency
Wallboard facility
Agent operations