Supervisor Edition

Supervisor Edition

Key Features

  • Queues management
  • Agent status display
  • Real time statistics
  • Quality of Service
  • Instant text messaging
  • Outlook integration
  • Wallboard facility
  • CRM integration
  • Alerts / Threshold
  • Browser integration
  • SoftPhone client
  • Agent assistance

Key Benefits

  • Control costs of your of your Call Center operations by managing entire structure more effectively with fewer supervisors!
  • Control load and pressure put to your agents. gloCOM is capable to manage huge amount of calls and agents.
  • Improve service your agents provide to the customers by presenting them with the stats on integrated Wallboard facility – LIVE!
  • Control quality by providing support to your agents. gloCOM gives you a way to assist agent and be present all the time.
  • Improve efficiency of your entire staff thanks to a most complete set of features implemented in a most comprehensive way.
  • Improve revenue your Call Center generates through effective management, work load distribution and quality of service.
  • Keep connections in gloCOM interface and make calls straight from the list, monitor other agents status and much more.
  • Keep data you already gathered in your CRM since gloCOM is able to integrate with any CRM and many other relevant tools.
  • Keep control to the spot including incoming calls, queues, agent tasks, brakes, etc. with gloCOM Call Center Supervisor.

General info

  • gloCOM offers unmatched communication capabilities for your entire company. Our Office Edition provides core Unified Communications, while retaining the familiar office phone system usability.
  • gloCOM is offered in Office, Business and Call Center editions.
  • gloCOM is available for Windows, Mac, and Linux.

Available Versions: Office,  Business, Agent, Supervisor
Compare features between versions here