Supervisor Edition
Key Features
- Queues management
- Agent status display
- Real time statistics
- Quality of Service
- Instant text messaging
- Outlook integration
- Wallboard facility
- CRM integration
- Alerts / Threshold
- Browser integration
- SoftPhone client
- Agent assistance
Key Benefits
- Control costs of your of your Call Center operations by managing entire structure more effectively with fewer supervisors!
- Control load and pressure put to your agents. gloCOM is capable to manage huge amount of calls and agents.
- Improve service your agents provide to the customers by presenting them with the stats on integrated Wallboard facility – LIVE!
- Control quality by providing support to your agents. gloCOM gives you a way to assist agent and be present all the time.
- Improve efficiency of your entire staff thanks to a most complete set of features implemented in a most comprehensive way.
- Improve revenue your Call Center generates through effective management, work load distribution and quality of service.
- Keep connections in gloCOM interface and make calls straight from the list, monitor other agents status and much more.
- Keep data you already gathered in your CRM since gloCOM is able to integrate with any CRM and many other relevant tools.
- Keep control to the spot including incoming calls, queues, agent tasks, brakes, etc. with gloCOM Call Center Supervisor.
General info
- gloCOM offers unmatched communication capabilities for your entire company. Our Office Edition provides core Unified Communications, while retaining the familiar office phone system usability.
- gloCOM is offered in Office, Business and Call Center editions.
- gloCOM is available for Windows, Mac, and Linux.
Available Versions: Office, Business, Agent, Supervisor
Compare features between versions here