Supervisor Edition

Key Features

Control costs of your of your Call Center operations by managing entire structure more effectively with fewer supervisors!
Control load and pressure put to your agents. gloCOM is capable to manage huge amount of calls and agents.
Improve service your agents provide to the customers by presenting them with the stats on integrated Wallboard facility – LIVE!
Control quality by providing support to your agents. gloCOM gives you a way to assist agent and be present all the time.
Improve efficiency of your entire staff thanks to a most complete set of features implemented in a most comprehensive way.
Improve revenue your Call Center generates through effective management, work load distribution and quality of service.
Keep connections in gloCOM interface and make calls straight from the list, monitor other agents status and much more.
Keep data you already gathered in your CRM since gloCOM is able to integrate with any CRM and many other relevant tools.
Keep control to the spot including incoming calls, queues, agent tasks, brakes, etc. with gloCOM Call Center Supervisor.

gloCOM offers unmatched communication capabilities for your entire company. Our Office Edition provides core Unified Communications, while retaining the familiar office phone system usability.
gloCOM is offered in Office, Business and Call Center editions.
gloCOM is available for Windows, Mac, and Linux.